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CSR Booking Uplift Program

Call reviews; Scripts; QA rubric; Incentives; Weekly coaching

Call audits, new scripts, objection handling, and scorecards for 5 CSRs.

Explore Project

Membership Program Launch – HVAC

Offer design; Renewal automation; Tech scripts; CSR save flow

Designed maintenance memberships with auto-renew, tech spiffs, and renewal cadence.

Explore Project

Seasonal Capacity Campaign – Electrical

Offer; Landing page; LSA/SEM; Scripts; Tracking dashboard

Shoulder-season promos with financing and same-day booking promise.

Explore Project

New Tech Onboarding Playbook – Plumbing

SOPs; Skills ladder; Checklist app; Safety training; Ride-alongs

30/60/90 onboarding with ride-alongs, skills ladder, and safety SOPs.

Explore Project

KPI Dashboard & Scorecard – Multi-Trade

KPI design; Data hygiene; Dashboard; Scorecard cadence

Owner’s weekly scorecard and live KPIs with job-cost integration.

Explore Project

Recent Work

From modern lighting designs to full-scale wiring installations, our portfolio showcases the precision and care we bring to every project. Take a look at our recent work to see how we can transform your space with safe and efficient electrical solutions.

Contact Action Group

We’re here to help your business grow.
Whether you’re looking to upskill your team, improve your operations, or explore our training and consulting programs, The Action Group is ready to guide you every step of the way.

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